Refund & Cancellation Policy — Examiner Tutors

Last updated: 27 September 2026

This Refund & Cancellation Policy explains how cancellations, missed lessons and refunds are handled by Examiner Tutors (“we”, “us”, “our”). By booking tuition, you agree to the terms outlined below.

1. Lesson Bookings

Lessons must be booked in advance. Payment is required before the lesson unless otherwise agreed.

All payments are processed securely through third‑party providers (e.g., Stripe, PayPal, Squarespace). We do not store or process card details.

2. Cancellation by Students or Parents

To cancel a lesson, you must provide at least 48 hours’ notice.

If 48 hours’ notice is given:

  • The lesson can be rescheduled

  • Or refunded

  • Or credited towards a future session

If less than 48 hours’ notice is given:

  • The lesson may be charged in full

  • No refund will be issued

  • No credit will be applied

This policy ensures fairness and protects the tutor’s time.

3. Missed Lessons (No‑Shows)

If a student does not attend a scheduled lesson and no prior notice is given:

  • The lesson is charged in full

  • No refund or credit is provided

Repeated no‑shows may result in termination of tuition.

4. Cancellation by Examiner Tutors

If we need to cancel a lesson:

  • You will be offered a rescheduled session

  • Or a full refund

  • Or a credit towards a future lesson

We aim to give as much notice as possible.

5. Lateness

If a student arrives late:

  • The lesson will still end at the scheduled time

  • No additional time will be added

  • No partial refund is provided

If the tutor is late, the full lesson time will be honoured.

6. Refunds for Prepaid Blocks or Packages

If you have purchased a block of lessons:

  • Unused lessons may be refunded

  • Completed lessons are non‑refundable

  • Any discounted block rate may be recalculated if only part of the block is used

Refunds are processed to the original payment method.

7. Technical Issues (Online Lessons)

If a lesson cannot take place due to technical issues:

If the issue is on the tutor’s side:

  • The lesson will be rescheduled or refunded

If the issue is on the student’s side:

  • The lesson may be charged in full

  • No refund is guaranteed

Parents/guardians are responsible for ensuring stable internet access and suitable equipment.

8. Exceptional Circumstances

We understand that emergencies happen. In exceptional cases, refunds or rescheduling may be offered at our discretion.

9. Contact Us

For questions about this Refund & Cancellation Policy, please contact:

Examiner Tutors Email: [insert your email] Location: Lytham St Anne’s, UK